Hollard

Hail and storm.

Information to assist

Storms can occur all year around, in any location. Storms can bring strong winds, hail, flooding rains, lightning, and storm surge.

These events can be quick and damaging to communities. Preparing your home, as recommended by your state emergency service, can reduce the damage to your property and help protect you from the financial and emotional impact of storm and hail events.

Brochures

For more information on what to do after a hail event download our brochures below. 

Visit our dedicated page for access to claims related articles and brochures.

Process for Motor hail claims Process for Motor flood claims Severe storm checklist

Severe weather contacts

In emergency
contact SES
on 132 500
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Lodge a claim online 
Make a claim
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Customer support

Domestic family violence 

Our commitment to providing support to our customers affected by family violence, plus a list of organisations that are available to provide domestic violence advice and support.

Domestic family violence

Financial hardship

Options for support if you are experiencing financial hardship and require assistance, plus access to our downloadable financial declaration form.

Financial hardship

Temporary accommodation

Damage to your home can sometimes mean that it is unsafe for you to continue to live there.  As part of your claim we can assist you, your family, and pets with temporary accommodation while your home is unliveable and being repaired.  

Temporary accommodation

Information to assist

  • If you have time, secure your home:
    • Check for loose materials and remove or secure items (such as, garden furniture, toys, trampolines, or flags) that could cause damage if blown around in high winds or swept away in flood waters.
    • Clear out your gutters, downpipes and drains to prevent blockages.
    • Trim trees and branches back.
    • Ensure your roof, windows, and shutters are secure.
    • If possible, move your vehicle(s) under cover.
  • Ensure your emergency plan and emergency kit are easily accessible.
  • If you can, safely move any cars undercover if possible or use a hail protector.
  • If you are indoors, stay away from windows.
  • If you are outdoors:
    • Move indoors, away from windows.
    • Stay away from trees, drains, and waterways.
  • If you're driving:
    • Beware of any fallen trees and do not seek shelter under a tree.
    • Seek shelter at a petrol station or other covered structure if possible.
    • Do not continue to drive if dangerous to do so.
    • Pull over and, if safe to do so, angle the vehicle so the hail stones are hitting the reinforced front windscreen.
  • Check your property for damage.
  • If emergency assistance is required contact your local state emergency service on 132 500.
  • In a life-threatening emergency, call 000.
  • If you have damaged property you'll be claiming for, take photos/videos and/or keep a record of model numbers.
  • Throw away any spoiled food remaining in your refrigerator.
  • Stay away from dangerous hazards, such as fallen powerlines, damaged roads, and floodwaters.
  • Check your state emergency service or local broadcast for updates and additional safety recommendations.

A step-by-step guide to what happens and what to expect.

Explore our collection of helpful flyers and reference guides covering important aspects around home insurance. These resources are designed to help you better understand your cover and what to expect throughout the claims and repair process.

Useful links

NSW State Emergency Service

Victoria State Emergency Service

Queensland Fire and Emergency Services

South Australia State Emergency Service

Western Australia Department of Fire & Emergency Services

Tasmania State Emergency Service

Help in and emergency - Department of Human Services

Emergency relief services - Department of Social Services

Hollard Event and Recovery Team (HEART)

For support following severe weather events and to find out details of deployment locations, please visit our Hollard event and recovery team page.

Hollard Event and Recovery Team
Hollard Icons Purple Flooding
Flood
Hollard Icons Purple Hail
Hail & Storm
Hollard Icons Purple Fire
Bushfire
Hollard Icons Purple Cyclone
Cyclone
Hollard Icons Purple Earthquake 2
Earth- quake