Cyclone.

Information to assist

Severe weather contacts

In emergency
contact SES
on 132 500
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Lodge a claim online
Make a claim
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Customer support

Domestic family violence 

Our commitment to providing support to our customers affected by family violence, plus a list of organisations that are available to provide domestic violence advice and support.

Domestic family violence

Financial hardship

Options for support if you are experiencing financial hardship and require assistance, plus access to our downloadable financial declaration form.

Financial hardship

Temporary accommodation

Damage to your home can sometimes mean that it is unsafe for you to continue to live there.  As part of your claim we can assist you, your family, and pets with temporary accommodation while your home is unliveable and being repaired.  

Temporary accommodation

Information to assist

  • Secure your home:
    • Check for loose materials and remove or secure items (such as, garden furniture, toys, gas bottles, trampolines, or flags) that could cause damage if blown around in high winds or swept away in flood waters.
    • Clear out your gutters, downpipes and drains to prevent blockages.
    • Trim trees and branches back.
    • Ensure your roof, windows, and shutters are secure.
    • If possible, move your vehicle(s) under cover.
  • Make an emergency plan and kit, and ensure they are easily accessible.
  • Monitor any current warnings issued by the Bureau of Meteorology or State Emergency Service (SES).
  • Stay indoors and away from windows.
  • If outdoors, move indoors away from windows. Avoid areas with trees, drains, gutters, creeks and waterways.
  • If you're driving, beware of any fallen trees and do not seek shelter under a tree. Seek shelter at a petrol station or other covered structure if possible. Do not continue to drive if dangerous to do so. Pull over and angle the vehicle so any hail stones or debris are hitting the reinforced front windscreen. 
  • Check your property for damage.
  • If you have damaged property you'll be claiming for, take photos/videos and/or keep a record of model numbers.
  • If you lost power and your fridge isn’t cold anymore, throw away any food remaining in your refrigerator.
  • Stay away from dangerous hazards, such as fallen powerlines, damaged roads, and floodwaters.
  • Check your state emergency service or local broadcast for updates and additional safety recommendations.

step-by-step guide to what happens and what to expect.

Explore our collection of helpful flyers and reference guides covering important aspects around home insurance. These resources are designed to help you better understand your cover and what to expect throughout the claims and repair process.

Hollard Icons Purple Flooding
Flood
Hollard Icons Purple Hail
Hail & Storm
Hollard Icons Purple Fire
Bushfire
Hollard Icons Purple Cyclone
Cyclone
Hollard Icons Purple Earthquake 2
Earth- quake