Customer support
Find out how to get support if you need it
There are times when some of our customers will go through a difficult situation that makes them vulnerable. This is especially
common when they are going through events linked to an insurance claim, such as loss or damage to their home or car.
We also understand that everyone’s situation and needs will be different, which is why we have extra care options in place to give additional support to customers who are experiencing vulnerability.
For more information, download our Supporting our customers brochure.
Supporting our customersDomestic family violence
Our commitment to providing support to our customers affected by family violence, plus a list of organisations that are available to provide domestic violence advice and support.
Financial hardship
Options for support if you are experiencing financial hardship and require assistance, plus access to our downloadable financial declaration form.
Deceased estates
Read our frequently asked questions about deceased estates along with directions for how to provide us with information about the passing of someone close to you, so you can manage their policy or claim.
Accessibility services
Information about how we’re providing more accessibility services for our community, including how to contact us, language, and website accessibility.
Hollard employees are trained to assist our customers when they are experiencing vulnerability to ensure they receive the support they need, whether it be directly from us or through an external service provider.
We encourage you, or your representative, to tell us if you need any additional support.
We have also provided a list of support services at the bottom of this page that you can use to find help, if you need it.
The protection of your information and privacy is important to us. Finding the right support for you may involve sharing your information (only when necessary) with various parties.
Please visit our privacy page for more information on how we collect, store, and use your information.
