Claims support
Whether you are maintaining your home or navigating an insurance claim, having the right information can make all the difference.
Explore our collection of helpful flyers and reference guides covering important aspects around home insurance. These resources are designed to help you better understand your cover and what to expect throughout the claims and repair process.
For general information about aspects relating to claims, read our Making a claim brochure.
Making a claim brochure
Protect and improve your home by performing regular maintenance checks. Here is a home maintenance checklist to help get you started.
Keeping your home watertight, structurally sound, secure and well maintained is essential. It’s not just about appearances, it’s about taking steps to prevent loss and damage. Read our Home Maintenance Guide for more information.
Read our flyer to find out more about what is typically covered and not covered in general insurance policies.
Find out about some of the trades you may meet during the course of your home repair and what their role is in our Trade Sequencing flyer.
A step-by-step guide to what happens and what to expect for a typical claim, including some answers to frequently asked questions.
We have put together a list of Common Building Terms as general information designed to help you understand common terms used around repairing your home.
Cash settlement
Read about cash settling a claim and if this might apply to you.
Temporary accommodation
Understanding what your Temporary accommodation benefit covers and how we can help.
Repairing your home
Learn about the six steps to repairing your home after a weather event.
