Customer
Information to support our customers
Our claims page provides details on how you can lodge a claim.
If you purchased insurance through one of our partners, please contact them directly to make a claim.
Looking for one of our other partners – visit our Insurance Partners page to find out more.
If you’re insured through a broker, please contact your broker directly to make a claim.
The protection of your most important assets is crucial.
Across our partners, we’re committed to protecting those assets and the quality of our customers’ lives.
Find out more about Personal Insurance we offer through our partner brands and key agencies.
We have extra care options in place to give additional support to customers who are experiencing vulnerability.
Visit our Customer support page to get details of the services and support available.
The protection of your information and privacy is important to us. Finding the right support for you may involve sharing your information (only when necessary) with various parties.
Please visit our privacy page for more information on how we collect, hold, use and disclose your personal information.
Our commitment to providing support to our customers affected by family violence, plus a list of organisations that are available to provide domestic violence advice and support.
Options for support if you are experiencing financial hardship and require assistance, plus access to our downloadable financial declaration form.
Read our frequently asked questions about deceased estates along with directions for how to provide us with information about the passing of someone close to you, so you can manage their policy or claim.
Information about how we’re providing more accessibility services for our community, including how to contact us, language, and website accessibility.
