Bushfire.

Information to assist

Severe weather contacts

In emergency
contact SES
on 132 500
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Lodge a claim online
Make a claim
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Customer support

Domestic family violence 

Our commitment to providing support to our customers affected by family violence, plus a list of organisations that are available to provide domestic violence advice and support.

Domestic family violence

Financial hardship

Options for support if you are experiencing financial hardship and require assistance, plus access to our downloadable financial declaration form.

Financial hardship

Temporary accommodation

Damage to your home can sometimes mean that it is unsafe for you to continue to live there.  As part of your claim we can assist you, your family, and pets with temporary accommodation while your home is unliveable and being repaired.  

Temporary accommodation

Information to assist

  • Remove any flammable materials from around your home, including having cleared any gutters. Remove any flammable items from near your home.
  • Decide early whether you plan to stay home or decide to evacuate.
    • If you decide to evacuate, lock your home and take the routes recommended by emergency services.
    • If you decide to stay, ensure you already have a fire plan in place with all of the equipment required.
  • Turn off gas and electrical mains.
  • Ensure your emergency plan and emergency kit are easily accessible.
  • Keep up to date by listening to local news and/or emergency service announcements.
  • Leaving early is the safest way to protect yourself, your family, and your pets.
  • If you choose to stay, refer to your state’s emergency fire services for how to stay safe and plan accordingly. Bushfires are unpredictable and dangerous environments.
  • If emergency assistance is required contact your local state fire emergency service.
  • In a life-threatening emergency, call 000.
  • If you're able to safely return to your home, ensure electricity and gas supplies are switched off before re-entering.
  • Check your home and property for any smouldering or burning embers.
  • If you have damaged property or items you'll be claiming for, take photos and/or keep a record of model numbers.
  • Throw away any spoiled food remaining in your refrigerator.
  • Stay away from dangerous hazards, such as fallen powerlines and damaged roads.
  • Check your state emergency service or local broadcast for updates and additional safety recommendations.

step-by-step guide to what happens and what to expect.

Explore our collection of helpful flyers and reference guides covering important aspects around home insurance. These resources are designed to help you better understand your cover and what to expect throughout the claims and repair process.

Hollard Icons Purple Flooding
Flood
Hollard Icons Purple Hail
Hail & Storm
Hollard Icons Purple Fire
Bushfire
Hollard Icons Purple Cyclone
Cyclone
Hollard Icons Purple Earthquake 2
Earth- quake