Collection statement
In this Privacy Statement “we”, “us” or “our” means The Hollard Insurance Company (ABN 78 090 584 473, AFSL 241436) (“Hollard”) and Hollard Commercial Insurance Pty Ltd (ABN 86 603 039 023, AFSL 474540) (“Hollard Commercial”), unless specified otherwise.
We respect your privacy and operate at all times in accordance with our respective Privacy Policies. Hollard’s Privacy Policy is available at www.hollard.com.au/privacy-policy/ and Hollard Commercial’s Privacy Policy is available at www.hollardcommerial.com.au/privacy -policy/. Any personal information provided by you will be treated in accordance with the Privacy Act 1988 (Cth).
We collect your personal information from:
If you provide personal information to us about another person you must only do so with their express or implied consent and agree to make them aware of this Privacy Notice.
The personal information we collect will depend on the products and services we offer or you use or apply for. This will typically include your name, contact details (address, phone and email address), date of birth, gender, payment details as well as other information we collect through devices like ‘cookies’ when you visit our website such as your computers address (IP address) and online preferences. A cookie is a message given to a web browser by a web server which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enable the user’s IP identified.
We also collect sensitive information where we require it to provide our products and services, this may include your criminal record, health information and any membership of a professional or trade association or union.
We collect your personal information to provide, offer and administer our various products and services, or otherwise as permitted by law. This includes:
We will also collect your information for:
If you do not provide us with your personal information that we require, we may not be able to provide you with our products or services. This will include issuing you an insurance policy and the processing or settling of your claim.
We may disclose your personal information with our related companies (including each other) and other third parties who provide services to us, or on our behalf, for the purposes we have described above.
These parties may include insurers, intermediaries’, reinsurers, our advisors, persons involved in your claim, the insurance reference bureau, collection agents, data partners, analytic consultants or any interested parties you have notified in your policy (e.g. a financier of the property the subject of your insurance). Disclosure may also be made to government, law enforcement, dispute resolution, statutory or regulatory bodies, or as required by law.
Some of the third-party service providers we disclose your personal information to are located outside Australia. The countries where this information may be disclosed will vary from time to time, however these may include Singapore, United States of America, Sweden, United Kingdom, New Zealand, Germany and South Africa.
We will take reasonable steps to ensure that the overseas recipient does not breach the privacy laws (including the Privacy Act 1988 (Cth)) applicable in relation to your personal information. We review, on a regular basis, the systems we use to transfer personal information overseas and the transfer of your personal information will only be made for one or more of the purposes specified above.
Our Privacy Policies contain information about how you can:
If you wish to update or gain access to your personal information or raise a complaint about a breach of your privacy you can contact the Privacy Officer at:
HollardPhone: 02 9253 6600 Email: privacy@hollard.com.au Post: The Privacy Officer Locked Bag 2010 St Leonards NSW 1590 |
Hollard CommercialPhone: 1300 306 226 Email: privacy@hollardcommercial.com.au Post: The Privacy Officer Locked Bag 2010 St Leonards NSW 1590 |
By providing us with your personal information you, and any other person you provide personal information for, consent to these uses and disclosures until you tell us otherwise. If you wish to withdraw your consent, including for things, such as receiving information on products and offers by use or persons we have an association with, please contact us.