Collection statement.
This collection statement outlines how Hollard1 collects, uses and discloses your personal information. Any personal information provided by you will be treated in accordance with the Privacy Act 1988 (Cth).
We collect your personal information in person, in writing, over the telephone, through our online services (including any virtual online assistant and any online chat functions), and/or by email and messaging.
We will endeavour to collect your personal information directly from you. In some circumstances, we may also collect it from:
If you provide personal information to us about another person you must only do so with their express or implied consent and agree to make them aware of this Collection Statement.
The personal information we collect depends on the products and services we offer or that you use or apply for. This typically includes your name, contact details (address, phone and email address), date of birth, gender, and payment details. We may also collect personal information through devices like ‘cookies’ when you visit our website, including your computer’s IP address and online preferences.
Sometimes, the personal information we collect about you may be entered into Artificial Intelligence (AI) systems to assist us to offer, provide, or administer our products and services to you. We may also collect personal information about you from our use of AI systems.
We may sometimes need to collect sensitive information, such as information about your health or criminal record, where it is required to provide our products and services.
We collect your personal information to provide, offer and administer our various products and services, or otherwise as permitted by law. This includes:
We will also collect your information for:
If you do not provide us with the personal information we require, we may not be able to provide you with our products or services. This will include issuing an insurance policy and processing or settling your claim.
We may disclose your personal information to a co-insured on your policy, an authorised agent or representative, our related companies, and other third parties who provide services to us, or on our behalf, for the purposes we have described above.
These parties may include insurers, intermediaries, reinsurers, our advisors, persons involved in your claim, the Insurance Fraud Bureau Australia, Insurance Council of Australia, collection agents, data partners, AI systems and providers, analytic consultants or any interested parties you have notified in your policy (e.g. a financier of the property the subject of your insurance). Disclosure may also be made to government, law enforcement, dispute resolution, statutory or regulatory bodies, or as required by law.
In some instances, your personal information may be disclosed to and stored by companies that may be located overseas. This may include companies in the Hollard Group2, or distributors, agents and third-party service providers.
These organisations are commonly located in New Zealand, Germany, Singapore, the United States of America, South Africa, Sweden, the United Kingdom, Ireland China, India, Hong Kong, Japan, the Netherlands, Canada, Fiji and the Philippines.
When we disclose your personal information overseas, we take reasonable steps to ensure that appropriate protections are in place for handling your personal information.
You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date or incomplete.
To make a request, contact us using the details below. We will provide access in the manner you request where it is reasonable and practicable to do so. If we are unable to grant access or make a correction, we will provide the reasons in writing and inform you of the mechanisms available to lodge a complaint.
Our Privacy Policy contains further information about how to access and correct your personal information.
If you have a complaint about how we have handled your personal information, or any other matter relating to privacy, you can lodge a complaint using our contact details below.
We will treat your complaint seriously, deal with it promptly and confidentially, and ensure it does not affect your existing obligations or commercial arrangements with us. We aim to resolve complaints within 30 calendar days. If we are unable to resolve your complaint within this timeframe, we will contact you to explain the reason for the delay and provide an expected resolution date.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Further details are also available in our Privacy Policy.
Phone: 02 9253 6600
Website: www.hollard.com.au/contact
Email: privacy@hollard.com.au
Mail: Locked Bag 2010, St Leonards NSW 1590
Hollard's Privacy Policy is available at www.hollard.com.au/privacy-policy
By providing us with your personal information you, and any other person you provide personal information for, consent to these uses and disclosures until you tell us otherwise. If you wish to withdraw your consent, including for things, such as receiving information on products and offers by us or persons we have an association with, please contact us.
Last Updated: May 2026
1. Hollard (“we”, “our”, “us”) refers to The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473, AFSL 241436) and Hollard Insurance Partners Limited (ABN 96 067 524 216, AFSL 235030).
2. Hollard Group refers to Hollard and its related bodies corporate (as defined in s 50 of the Corporations Act 2001 (Cth)).