Hollard

Flood.

Information to assist

Even though it is a dry continent, every year Australia experiences flood events. These floods can cause severe damage and injury to communities and families. Your safety during these events is paramount. If at any point you require assistance, contact 000 or your state emergency service.

Preparing and planning for these events, as recommended by your state emergency service, can help reduce the damage to your property and may lessen the financial and emotional impact.

Brochures

For more information on what to do after a flood download our brochures below. 

Visit our dedicated page for access to claims related articles and brochures.

Process for Motor flood claims

Severe weather contacts

In emergency
contact SES on
132 500
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Lodge a claim online
Make a claim
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Customer support

Domestic family violence 

Our commitment to providing support to our customers affected by family violence, plus a list of organisations that are available to provide domestic violence advice and support.

Domestic family violence

Financial hardship

Options for support if you are experiencing financial hardship and require assistance, plus access to our downloadable financial declaration form.

Financial hardship

Temporary accommodation

Damage to your home can sometimes mean that it is unsafe for you to continue to live there.  As part of your claim we can assist you, your family, and pets with temporary accommodation while your home is unliveable and being repaired.  

Temporary accommodation

Information to assist

  • Check your state emergency service and local broadcasts to stay aware of any recommendations and warnings.
  • Ensure your emergency plan and emergency kit are easily accessible.
  • Secure your home:
    • Have sandbags ready and in place to help prevent water from entering your property. Be prepared to block doorways, long frame windows and other ground level entry points.
    • If needed, to prevent sewer backflow, cover all drains, and toilets.
    • Turn off the electricity and gas at the mains and secure any gas bottles and generators.
    • Check for loose materials and remove or secure items (such as, garden furniture, toys, trampolines, or flags) that could cause damage if blown around in high winds or swept away in flood waters.
    • Safely clear out your gutters, downpipes and drains to help prevent blockages.
    • Ensure your roof, windows, and shutters are secure.
    • Move things to higher ground and make sure items (especially those of greatest importance to you) are in a safe place and waterproofed, e.g. jewellery, documents, photos, medicines.
  • Listen out for advice from your states emergency services and the Bureau of Meteorology.
  • If you are evacuating:
    • Check for road closure and plan accordingly. Never enter or travel through floodwater.
    • Remember to take your emergency kit, pets, medications, spare clothes, and mobile phone.
  • Stay safe: floodwater is dangerous, do not enter floodwater.
  • If emergency assistance is required contact your local state emergency service on 132 500.
  • In a life-threatening emergency, call 000.
  • If you are inside:
    • Stay inside and watch for rising floodwaters.
    • If the flood water enters the building, move up to a higher point such as a second storey or a kitchen bench.
  • If you are outside:
    • Stay away from trees, drains, bodies of water, waterways, and low-lying areas.
    • Move away from any floodwater and seek shelter indoors.
  • Stay away from dangerous hazards, such as fallen powerlines, damaged roads, and floodwaters.
  • Check your property for damage.
  • Leave your electricity and gas mains turned off until advised otherwise by your utility company or emergency service.
  • Don't turn on electrical items that have been submerged in water or affected by water in any way.
  • Throw away any spoiled food remaining in your refrigerator.
  • Check your state emergency service or local broadcast for updates and additional safety recommendations.
  • If you have damaged property you'll be claiming for, take photos/videos and/or keep a record of model numbers.
  • Keep a sample of any damaged flooring to help identify an appropriate replacement (where covered).

Secure your home

  • We can help with securing your home and organising emergency repairs if needed. This will be a temporary measure as we assess your claim and the extent of any repairs.

Dry out your home

  • If your home has been inundated by flood waters, we may need to remove internal wall linings to support the drying out of your home.
  • If water has entered through the roof, we may need to place dryers in your home, to help dry out the walls and flooring.

A step-by-step guide to what happens and what to expect.

Explore our collection of helpful flyers and reference guides covering important aspects around home insurance. These resources are designed to help you better understand your cover and what to expect throughout the claims and repair process.

Useful links

NSW State Emergency Service

Victoria State Emergency Service

Queensland Fire and Emergency Services

South Australia State Emergency Service

Western Australia Department of Fire & Emergency Services

Tasmania State Emergency Service

Help in and emergency - Department of Human Services

Emergency relief services - Department of Social Services

Hollard Event and Recovery Team (HEART)

For support following severe weather events and to find out details of deployment locations, please visit our Hollard event and recovery team page.

Hollard Event and Recovery Team
Hollard Icons Purple Flooding
Flood
Hollard Icons Purple Hail
Hail & Storm
Hollard Icons Purple Fire
Bushfire
Hollard Icons Purple Cyclone
Cyclone
Hollard Icons Purple Earthquake 2
Earth- quake