Board of Directors

Duncan West

Independent Director & Chairman

Duncan West joined the Board in 2014 and became Chair in 2015. He is a former CEO of Vero Insurance (1998-2007) and CGU Insurance (2008-2011) as well as EGM for Insurance at NAB Wealth (2011-2013). He is a past president of Australia and New Zealand Institute of Insurance and Finance and has been a Director since 2002.

Duncan has over 30 years experience in Insurance and Financial Services, starting with Royal Insurance in the UK in 1983, working in India from 1995 to 1998 and then in Australia.

Duncan has a BSc (honours) in Economics, is a Fellow of the CII and a senior associate of ANZIIF. He is also a graduate of the Australian Institute of Company Directors and past Chairman of National Transport Insurance and past President of the Australia and New Zealand Institute of Insurance and Finance.

Richard Enthoven

Executive Director & CEO

Richard Enthoven is the Founder of The Hollard Insurance Company and the co-founder of Greenstone Ltd. He currently serves as the Chief Executive Officer of The Hollard Insurance Company.
 
Richard is a director, and former president, of the Insurance Council of Australia. He also serves on the Advisory Board of Head Over Heels, a not-for-profit organisation that supports a portfolio of high-potential women-owned businesses. Richard is also a director of the Ascham School Council of Governors.
 
Richard holds a Master of Science from the London School of Economics and a Bachelor of Arts from the University of Southern California.

Alexandra (Alex) Thomas

Executive Director

Alexandra Thomas was appointed CEO and Managing Director of PetSure in October 2013. As CEO Alex has driven strong revenue and EBITDA growth, and customer led digital transformation. Alex has deep senior management experience, with a proven record of developing and executing strategy that enables growth in customers and profitability as well as building high performance teams.

Prior to PetSure Alex held various executive roles within Optus, most recently as Vice President Optus Business overseeing the managed services business for Enterprise and Government sector with whole of business ICT solutions.

Ellen (Ellie) Comerford

Executive Director

Ellie Comerford has worked for 35 years in financial services in Australia and overseas across a number of banking and insurance businesses. Ellie's responsibilities have covered both executive and directorship roles and experiences gained include strategy planning and business development, commercial and operation management, product and relationship management, with ongoing focus on culture and leadership development and people engagement.

From 2010 to 2016, Ellie was CEO & Managing Director of Genworth Mortgage Insurance Australia, leading it to successfully IPO in 2014 as an ASX top 200 listed company. Before joining Genworth, Ellie worked at First American Financial Corporation, a leading global title and specialty insurance company for close to a decade both in Australia and internationally in executive and directorship roles. Prior to that Ellie held a range of executive roles at Citigroup for close to 14 years.

Ellie is also a member of Chief Executive Women, an organisation focused on increasing women's representation in senior leadership across Australia.

Jane Tongs

Independent Director

Jane joined Hollard in November 2018.  Jane has over 30 years’ expertise, serving on boards of insurance, funds management, property and other financial services entities. She has extensive experience in profitably growing business and enhancing the profitability of established businesses. Current examples include the Cromwell Property Group and Warakirri Asset Management. She was a non-executive Director of the Australian Energy Market Operator and served as a member and Company Director to the South Australian Financing Authority. She developed her management and leadership experience as a Partner at PWC, specialising in the financial service sector and litigation support.
 
Along with her deep experience in finance, her board experience is vast with over 20 years' experience as a Chair, Chair of audit and risk and as a non-executive Director and as a Trustee. She is currently Chair of Cromwell Property Group, Catholic Church Insurances Limited, Warakirri Asset Management Limited and Brighton Grammar School.
 
Jane is also a Williamson Fellow and graduate of Leadership Victoria. She holds an Executive MBA from Melbourne University, a Bachelor of Business from RMIT and is a Fellow of both the Chartered Accountants Australia and New Zealand and Certified Practising Accountants of Australia and a member of the Institute of Company Directors.

Karl Armstrong

Independent Director

Karl joined Hollard in June 2019, and is the Chair of the Reinsurance Committee. He has more than 47 years’ experience in the insurance industry with specific experience in Underwriting, Reinsurance and management with 18 years in the UK market.  He held the role of Chief Executive Officer of NZI from 2008 to 2014 when he joined IAG NZ as Chief Risk Officer. 
 
From January 2016, Karl’s role at IAG NZ also incorporated closure of Canterbury Earthquake Claims and direction of the new Kaikoura event.  In addition, he also undertook responsibility for Pricing, Product and Underwriting across all brands before retiring in 2018.
 
Karl is also a member and Past President of ANZIIF and has been on their Board since 2010.  In 2014, he was awarded the “Insurance Leader of the Year” for NZ and in 2017 received the ANZIIF Lifetime Achievement Award.
Karl’s qualifications include:  ANZIIF (Fellow) CIP and Dip Mgmt (Open).

Katrina Barry

Independent Director

As Managing Director of Trafalgar Tours and Contiki Holidays, Katrina looks after the Australasian business in addition to regional operations and overseeing the Busabout brand.
 
Prior to joining Contiki, Katrina spent a number of years with BT Financial in senior leadership roles leading various direct businesses, and digital, marketing and customer experience across multiple brands.  Previous to that she spent 7 years with the Virgin Group where she held a variety of roles from leading strategy at Virgin Money, to investment management with Virgin’s Private Equity arm, to being one of the founders of Virgin Active gyms in Australia.  Prior to joining the Virgin Group, Katrina worked as a management consultant at McKinsey and Company.
 
Katrina holds Commerce and Law degrees from the University of Auckland.  She is a member of the Australian Institute of Company Directors, a Director of Contiki and Busabout and a previous Director of various Virgin and BT businesses.

Noeline Woof

Independent Director

Noeline Woof joined the Hollard Board in 2018 and is Chair of the Risk Committee. Noeline is also a Director of Pacific Life Re (Australia) and Westfund Health Insurance. She has senior executive expertise in risk and financial management in regulated markets and deep knowledge of general insurance, health insurance and injury compensation schemes.

Noeline was Chief Risk Officer and Chief Actuary at Allianz Australia from 2011 to 2017 and prior to that was an Actuarial Partner at PricewaterhouseCoopers for 6 years. She also worked with APRA as Senior Policy Advisor on the Life and General Insurance Capital reforms.

Noeline is a Fellow of the Institute of Actuaries of Australia and a Graduate of the Australian Institute of Company Directors.