Contained cyber incident

Hollard is aware of a cyber incident impacting a confined claims management system used by some agency and broker partners. The system is located in a third-party data centre isolated from the rest of the Hollard network. Our cyber incident response plan has been activated and we are working closely with specialist cyber security experts to identify impacts. We have contacted our agency and broker partners with active claims in this system to explain the impact of this disruption and what we are doing to resolve this incident. If you have not received an email from us, no action is required. We have also notified the relevant regulators and will provide further updates as they become available.

Information for customers 

Our team is contacting agency and broker partners with active claims to explain the impact of this disruption and what we are doing to resolve this, to ensure we can process claims in a timely manner. 
 
For those that are contacted by us, please liaise with your relevant account manager for further information. If you have not received an email from us, no action is required. While our investigation continues, as a precautionary measure, we recommend that our staff, agency and broker partners, and customers remain vigilant against any unusual communications, report any suspicious emails, and avoid clicking on any unknown or suspicious links.