New Insurance Partnership
About Hollard and the Commonwealth Bank
In June 2021, it was announced that Hollard* planned to purchase the general insurance business CommInsure^, from the Commonwealth Bank of Australia (CBA). This includes an exclusive 15-year strategic alliance between CBA and Hollard to distribute home and car insurance products to CBA’s customers through the CBA brand.
About Hollard
Established in 1999, Hollard is an APRA regulated, award-winning1 general insurer in Australia and New Zealand.
In Australia, Hollard serves over 1.2 million customers. We underwrite a wide range of innovative insurance products including motor, home, contents, pet, and commercial insurance solutions through deep partnerships with leading Australian brands.
Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of our business model, driven by our purpose of empowering a resilient future.
A selection of awards received by Hollard*.
We are excited about the alliance as it leverages our deep expertise in insurance, with CBA’s market leading digital channel expertise, and a mutual focus on excellent customer outcomes.
“This partnership will allow Hollard to co-invest with CBA to innovate and deliver market-leading experiences for CBA customers."
Richard Enthoven, Managing Director, Hollard Holdings Australia
“The transaction is consistent with CBA’s strategy to deliver differentiated customer propositions and the best integrated digital experiences. CBA and Hollard will co-invest in innovative, market-leading products and services that anticipate and meet the changing needs of our customers.”
CBA Chief Executive Officer, Matt Comyn
What does this mean for you?
If you are a current CBA customer with home or car insurance, you don’t need to do anything at this stage.
Your premium for the current insurance period and your current services will remain the same.
What changes will there be?
- If you have a direct debit arrangement for paying premiums, you will start seeing Hollard Insurance Partners/HollardIns as the new remitter name on your statements from 1 October 2022.
- If you have provided your credit or debit card details to pay for your policy and receive a new card number (ie. if your card is lost or stolen), you’ll need to update these details by calling 13 24 23.
- You’ll see a new look and feel in the messages you receive including Hollard’s logo alongside CommBank branding.
For More Information
Contact details
If you need more information, you can call us
on 13 2423
Or if overseas, call +61 2 9633 9391
Product Documentation
For more information about your Product Disclosure Statement (PDS), Target Market Determinations (TMD) and Premium, Excess and Discount Guides (PEDG), please visit the CommBank website.
* Hollard refers to Hollard Holdings Australia Pty Ltd and its subsidiaries.
^ CommInsure is a registered business name of Commonwealth Insurance Limited ABN 96 067 524 AFSL 235030 (CIL). CIL is a wholly owned but non-guaranteed subsidiary of CBA.
[1] The Hollard Insurance Company Pty Ltd (HIC) – Winner of ANZIIF Australian Insurance Industry Awards: ‘Large General Insurance Company of the Year’ 2019 and 2021, ‘Excellence in Workplace Diversity and Inclusion’ 2021.
