Our DNA

HomeAboutHollard InsuranceOur DNA

“We mean what we say, our actions match our words.”

Hollard employee

 
 

Hollard is proud of what we have achieved and we have set a continuous goal to always “do what we do even better”. To achieve this we need to understand and build on our strengths and continue to develop what is uniquely Hollard.

At Hollard, it is our culture and people that differentiate us and ensure we deliver on our commitments. We call it our DNA, and it is not something that is easily captured in a vision, mission or values statement, nor is it something that is easily replicated. Our DNA captures our essence and can be summed up in three words: ‘People Changing Insurance’.

“We might all be coming from different backgrounds and we bring different experiences; however we all have the same goal. That’s to provide premium products and premium customer service.”

Hollard employee

 

“We’re all about honesty, loyalty and heroic service.”

Hollard employee

 
 

Far from mere words, ‘People Changing Insurance’ represents an ethos -- it is the pulse of Hollard. It captures our history and how we do business and it also represents our dreams and future aspirations. Importantly it is about who we are, how we see ourselves and how we do business with our customers, our partners, our underwriters, our brokers and our suppliers.

“I try to treat the customer how I like to be treated.”

Hollard employee

 

“We take the time to build rapport with customers.”

Hollard employee

 
 

We are passionate about our DNA and believe it is reflected in everything we do. We understand that it is more than mere words and if you walk into our business you will know that we live it through our actions.

“This is my business, not a business I work for.”

Hollard employee

 
 

Hollard has always been innovative and courageous. we have and will continue to challenge and change the insurance industry. In so doing we have created our own path. We’ve done this through smart partnerships and evolutionary, innovative products that protect the quality of Australian’s lives.

“Our managers are willing to challenge the status quo, to help us to move in the market when other businesses cannot or will not consider going.”

Hollard employee

 
 

We do what we say we will do. We have always delivered on our commitments and promises. Through ‘People Changing Insurance’ we have not only captured and articulated the essence of our business, but have put in place measurable actions to ensure we deliver on our promises today and tomorrow. Our business is guided by our promises and our people aspire to make sure we meet them.

‘People Changing Insurance’ is about “Hollard doing what we do but better”. It is about capturing our actions, our passion, our dreams and our future.