Support for Vulnerable Customers
Information for policyholders
We know that our customers can find themselves in difficult circumstances, particularly when a claim event occurs. So we have some extra care options in place to give additional support to our customers who may be experiencing vulnerability due to their circumstances. This can include personal circumstances that are not directly related to insurance.
Domestic Family Violence
Read about our commitment to providing support to our customers affected by family violence.
Find a list of organisations that are available to provide domestic violence advice and support.
Financial Hardship
Find out about options and support if you are experiencing financial hardship and require assistance.
Download the Hollard financial declaration form
Accessibility Services
Links and information about accessibility services that are available for you to contact us.