Once we received full details of the dispute, a determination will then be reached by a Hollard Assessing Team Manager within two (2) business days.
If you have a dispute relating to a contractual arrangement or procedural issue, you can lodge your dispute on the Motor Vehicle Insurance and Repair Industry Code of Conduct website www.abrcode.com.au.
We will then review your complaint through our internal dispute resolution process.
We will try to resolve the matter within nine (9) business days from the date of lodging your complaint.
If you are still not satisfied with the outcome, you can proceed with the external dispute resolution process, which is independently mediated.
Refer to the Mediation Procedure at www.abrcode.com.au for more details.