A large part of the Hollard story is about partnering with the right people. Our partnering approach is underpinned by key fundamentals based on a 30 year+ track record in successfully partnering with underwriting agencies around the world. These include: linking partners’ earnings potential to the profitability of their insurance portfolio; rewarding our partners through more generous profit participation; and a philosophy centred on long-term relationships.
Our greatest successes are with owner-managed insurance businesses with niche underwriting skills. They typically offer tailor-made solutions and superior claims service, with Hollard bringing decades of insurance skills, the requisite Australian regulatory licences and scale in terms of customer service and delivery.
The ethos of our partnering philosophy is probably best articulated by one of our partners:
"I was introduced to Hollard and we did the deal on a handshake. In the early days, when pet insurance was new to Australia, we battled; but thanks to the incredible support and input I received from the Hollard guys we are now a business with 18 different pet insurance brands each tailored for specific brand partners.
Hollard has an exceptional business model. It is underpinned by a genuine premise that everybody should win, starting with the customer. At the core of their model is the recognition of their partners’ entrepreneurial approach and spirit.
With my business, Hollard brought to the table the insurance smarts, experience and a license, what they wanted from me was deep knowledge of my specialist sector.
Today, thirteen years down the track the business has been very successful. The partnering experience has resulted in expansion plans into Europe and the UK using Hollard’s extensive presence in those markets."
- Shaun Leveton, Chairman, PetSure