Andrew Hume - Managing Director
Andrew Hume joined Hollard Financial Services in 2011 and has over 15 years in leadership positions within the Australian direct marketing industry. Andrew’s strengths lie in direct response strategy and execution and the design and deployment of multi-media customer contact centres (phone, email, SMS, and web) that optimise customer experience and sales success. Before joining HFS, Andrew was CEO of Australia's largest outsourced call centre business, Salmat Customer Contact Solutions (previously SalesForce). Andrew oversaw the growth of that business into Australia’s largest outsourced contact centre provider with over 5000 sales and customer service professionals employed across 4 countries and an extended service offering that included learning and development solutions, IVR and speech recognition technology. Andrew's experience also includes time as the General Manager of direct response advertising specialists RappCollins Worldwide in Melbourne as well as direct marketing positions at both Colonial and HBA. Andrew holds an MBA from the Melbourne Business School and a Bachelor of Business, Marketing degree from Monash University.