At Hollard, our values are the guidelines we follow in daily life. They apply to our business partnerships, to the ways we relate to each other as co-workers and the way we interact with our clients.

Always do the right thing means using your moral compass and having a fundamental respect for people. It implies long-term thinking about how our actions will impact the headline in tomorrow's paper. It's knowing what sacrifices to make and sometimes doing the unpopular thing that is the "right" course of action. It's about sleeping at night with a clear conscience, fully knowing that what we do is right by our customers, our co-workers and our partners.

Relentless improvement means striving to do things better, faster and smarter. It's about constantly raising the bar for ourselves and for the insurance industry. Most of all it's about rising to the challenge and not being complacent when the challenge has been met.

Passion for greatness refers to our commitment to being the best insurer in Australia. This value is about empowering our staff to be the best and therefore making Hollard the best. Whether it's our products, our partnerships, or our work environment, we set the bar high for ourselves.

Partnership is at the core of all that we do. Hollard partners with underwriting agencies in our HIP business, with brokers in our HSB business, and directly with retail customers through Real Insurance. Internally, we embrace our employees as partners to develop careers and deliver value to our investors. We also partner as co-workers and departments to create an efficient and fun work environment. We live the value of Partnership by doing the little and big things to create and maintain win-win relationships throughout our company.

Heroic service means going beyond the call of duty whether it's when we're on the phone with our customers or when interacting with each other. It's about adding style to excellence and flair to service. It's about being efficient in addressing customer needs while remembering the human element in all that we do.